Your Ultimate Guide to Master Event Personalisation with Technology

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The importance of using personalised technology to enhance corporate event experiences cannot be overstated. With the rise of digitalization, attendees expect more than just generic gatherings – they crave immersive and tailored experiences that resonate with their individual preferences and interests.

This is where the concept of event personalisation comes into play. Personalisation in events goes beyond the traditional one-size-fits-all approach, allowing organisers to craft unique and memorable experiences that cater to the specific needs and desires of attendees. By tailoring every aspect of an event – from content and agenda to interactions and engagements – organisers can significantly enhance attendee engagement and satisfaction.

Amidst this growing demand for personalised event experiences, JTB India’s innovative approach with JTB Connect shines as a beacon of innovation. JTB Connect is a cutting-edge event management platform that empowers organisers to take their events to new heights of personalization and engagement. 

With its advanced features and capabilities, JTB Connect enables organisers to create immersive and interactive experiences that leave a lasting impression on attendees. From customizable agendas and interactive sessions to real-time engagement tracking, JTB Connect offers a comprehensive solution for enhancing corporate event experiences like never before.

In the digital age, where attendee expectations are higher than ever, leveraging personalised technology is not just a luxury but a necessity for event organisers. With JTB India’s innovative approach and JTB Connect at your disposal, you can unlock the full potential of event personalisation and ensure that your corporate events stand out in a crowded marketplace.

What is Event Personalisation?

An image showing What is Event Personalisation by customising the event as per attendee preferences

Event personalisation revolves around tailoring event experiences to suit the unique preferences, interests, and needs of individual attendees. It goes beyond a one-size-fits-all approach and instead focuses on creating customised interactions that resonate with each participant on a personal level. 

This can include everything from personalised event agendas and curated content recommendations to targeted networking opportunities and interactive activities. Also, 73% of event planners prioritize personalization, yet over 50% struggle to gauge its effectiveness in engaging attendees and fostering brand loyalty. This underscores the importance of tracking KPIs and analyzing attendee feedback to measure the success of event personalization.

In today’s digital landscape, where consumers are inundated with information and options, event personalisation has emerged as a critical factor for success. Attendees increasingly expect events to cater to their specific interests and preferences, seeking out experiences that feel tailored to their individual needs. With the rise of social media and digital platforms, people now expect the same level of customization in offline settings, including events and conferences.

With that in mind, let us now have a glance at the key trends. 

Key Trends in Personalised User Experience

Staying abreast of key trends is essential for delivering impactful and memorable event experiences to attendees. Let’s explore some of them shaping the realm of personalised user experience in events:

1. Data-Driven Personalization

Data analytics has emerged as a powerful tool for event organisers to gain insights into attendee preferences, behaviour, and engagement patterns. By leveraging data from registration forms, surveys, social media interactions, and mobile app usage, organisers can create detailed attendee profiles and tailor event experiences accordingly. 

From personalised content recommendations to targeted networking suggestions, data-driven personalization allows organisers to deliver relevant and engaging experiences that resonate with attendees on a deeper level.

2. Artificial Intelligence (AI) and Machine Learning

Artificial intelligence and machine learning technologies are revolutionising the way events are planned, executed, and experienced. AI-powered chatbots and virtual assistants can provide personalised assistance to attendees, answering questions, providing recommendations, and facilitating interactions in real time. 

Machine learning algorithms can analyse vast amounts of data to predict attendee preferences and behaviour, enabling organisers to proactively address their needs and enhance their overall event experience. As AI continues to evolve, its role in delivering personalised user experiences at events is expected to expand further.

3. Hybrid Events and Multi-Channel Engagement

The COVID-19 pandemic has accelerated the adoption of hybrid events, which combine in-person and virtual elements to reach a wider audience and provide flexibility to attendees. In this hybrid landscape, event organisers must focus on creating seamless and integrated experiences across multiple channels, including physical venues, virtual platforms, and mobile apps. 

By offering diverse engagement opportunities and personalised content across different channels, organisers can ensure that attendees feel connected and engaged regardless of their location or mode of participation.

4. Interactive and Immersive Experiences

In an age where attention spans are fleeting, creating interactive and immersive experiences is key to capturing and retaining attendees’ interest. From AR and VR activations to gamified challenges and interactive installations, event organisers are leveraging modern technologies to create memorable and engaging experiences that leave a lasting impression on attendees. By incorporating elements of interactivity and immersion into their events, organisers can foster deeper engagement, encourage participation, and enhance overall attendee satisfaction.

5. Personalized Content and Agenda Customisation

Gone are the days of generic event agendas and one-size-fits-all content. Today’s attendees expect personalised content and agenda customization that align with their interests, preferences and learning objectives. 

Event organisers can meet these expectations by offering customizable agendas, personalised session recommendations and curated content tracks tailored to different attendee profiles. By empowering attendees to personalise their event experience based on their individual preferences, organisers can enhance engagement, facilitate networking and deliver greater value to participants.

6. Privacy and Data Security

As the collection and use of attendee data become increasingly prevalent in event management, ensuring privacy and data security is paramount. Event organisers must prioritise transparency, consent and compliance with data protection regulations to build trust with attendees and protect their sensitive information. 

By implementing robust data privacy policies, secure data storage solutions and clear opt-in/opt-out mechanisms, organisers can demonstrate their commitment to safeguarding attendee privacy while still leveraging data to deliver personalised user experiences.

Incorporating these key trends into event planning and execution can help organisers stay ahead of the curve and deliver personalised attendee experiences that drive attendee engagement, satisfaction and loyalty. By embracing innovation, leveraging technology, and focusing on attendee needs, organisers can create events that leave a lasting impression and set the stage for future success. Let’s explore the various technologies revolutionising the way events are planned, executed and experienced.

Technology Used in Event Management

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With 62.9% of attendees expecting in-person conferences to use modern technology like smart badges, the demand for innovative event solutions is clear. Modern event technology encompasses a wide array of tools and platforms aimed at streamlining event operations, enhancing attendee engagement and delivering memorable experiences. 

From event registration and ticketing systems to mobile apps, virtual event platforms, and interactive technologies, organisers have a plethora of resources at their disposal. As technology advances, new trends and innovations are constantly reshaping the event landscape, presenting exciting opportunities for organisers and attendees alike.

What’s the Role of Technology in Personalisation?

Technology enables event personalization by analyzing attendee data and preferences. With tools like AI and data analytics, organizers create tailored agendas and content. This custom approach boosts attendee engagement and satisfaction.

By utilizing technology, event organizers can analyze attendee data and preferences, creating personalized agendas and content. This boosts engagement and satisfaction. With JTB India’s event management platform, JTB Connect, organizers can further enhance personalization. This platform streamlines the event lifecycle and offers customizable features like registration forms and interactive agendas, ensuring tailored experiences for every event type.

Request a demo to explore JTB Connect for SMM

Best Practices for Event Personalisation

Let’s explore some best practices for leveraging personalisation in the event management to its fullest potential:

1. Tailoring Event Content

One of the cornerstones of Event personalisation is tailoring event content to align with the preferences and interests of attendees. By conducting thorough audience research and segmentation, organisers can gain valuable insights into the demographics, preferences, and pain points of their target audience. 

Armed with this knowledge, organisers can curate event agendas, sessions, and content that speak directly to the needs and interests of attendees, ensuring a highly relevant and engaging experience for all.

2. Use Data Insights

Events data analytics plays a pivotal role in unlocking the full potential of event personalisation. By harnessing the power of data, organisers can gain deep insights into attendee behaviour, preferences, and engagement patterns. 

Analysing attendee interactions with event content, registration data, and post-event surveys provides valuable intelligence that can inform personalised recommendations, content suggestions, and networking opportunities. By leveraging data insights, organisers can tailor event experiences to each attendee’s unique preferences, driving higher levels of engagement and satisfaction.

3. Interactive Experiences

Incorporating interactive elements and gamification techniques into event experiences is another effective way to enhance attendee engagement and participation. From live polls and Q&A sessions to virtual networking events and scavenger hunts, interactive experiences create opportunities for attendees to actively participate and connect with both the content and fellow attendees. 

By fostering a sense of interactivity and fun, organisers can create memorable experiences that leave a lasting impression on attendees, driving deeper engagement and forging meaningful connections.

You can create immersive experiences that resonate with attendees, driving higher levels of engagement, satisfaction, and ultimately, success by embracing these best practices for event personalisation.


Event personalisation stands as a cornerstone in the modern landscape of event management, offering unparalleled opportunities for engagement and satisfaction. By leveraging the latest technology and following best practices, organisers can create immersive experiences tailored to the unique preferences and interests of attendees.

As we navigate the digital age, embracing event personalisation is not just a trend but a necessity for event organisers. By prioritising attendee preferences and leveraging technology effectively, you can ensure that your corporate events in India and abroad leave a lasting impact and drive success in an ever-evolving landscape. Start personalising your events today and witness the transformative power of tailored experiences.

Request a demo to explore JTB Connect for SMM

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